Return Policy

Return & Refund Advisory Notice
Dear Shopper,
      We write this notice to share how we approach return‑related after‑sales matters. Every order represents your time and expectation, so we hold the belief that after‑sales service should be humane and pragmatic, rather than rigid and mechanical. We do not apply absolute cut‑offs for every scenario, and we will try our best to understand your actual situation whenever after‑sales needs surface 📮.
      Should you feel that items you have received do not fit your needs, you are welcome to reach out and talk through return possibilities. As general practice, goods under return discussion ought to stay in original condition, without heavy usage damage, with original packaging and accompanying pieces kept intact. This common baseline safeguards consistent service for all people placing orders. Please keep in mind that a small subset of goods cannot be considered for return, among them highly personalised custom outputs and goods with hygiene‑related characteristics. Such traits will be communicated to you during purchasing stage to prevent unexpected confusion later on.
      When you send over your consultation, our team will devote attention to your description. We aim to give you practical advice instead of formulaic replies. Regarding costs linked to returning goods, we distinguish according to where the problem originates. If issues come from our side, we will strive to bear associated costs to the extent we can. If returns arise purely out of personal subjective reasons, the shopper shall cover the expenditure for sending items back.
      Once parcels you send back arrive, inspection will take place. We will move forward with refund or alternative settlement once we confirm goods satisfy relevant conditions. We cannot lock down a fixed processing timeline, for real‑world objective conditions will create fluctuation. We will keep communication open and feed back key progress to you as we go. We will not arbitrarily turn down reasonable requests, and meanwhile we cannot bend standards for cases failing to meet basic requirements. All our handling pursues balance between user experience and sustainable service operation.
Thank you for your understanding and trust in our shopping service.
      Best regards
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.